General Terms and Conditions

This website provides information about the Mirage as an event venue in the Prater and enables the booking of tickets and the purchase of gift vouchers. The contracting party and organiser is Tritsch-Tratsch Veranstaltungs GmbH, Kärntner Straße 51, 1010 Vienna, Austria, company register number FN 603117m, register court: Commercial Court of Vienna, VAT ID ATU79471778. Contact: [email protected], +43 1 377 1826.

These General Terms and Conditions apply to contracts for tickets and gift vouchers, provided they have been validly incorporated before the contract is concluded. Individual agreements take precedence. For events at which another organiser is expressly named as the contracting party, that organiser's terms communicated before the contract is concluded apply. Contracts already concluded are not affected by later changes to these terms.

The content of our website is prepared with care and updated regularly. The scope of the booked services is determined by the service description provided before the contract is concluded and by the booking confirmation. Statutory claims based on incorrect or misleading information remain unaffected. Our responsibility for external content on linked websites is governed by the statutory provisions.

The reproduction, distribution or other commercial use of protected content without the consent of the respective rights holder is prohibited unless permitted by law.

Information on the processing of personal data can be found at https://www.mirage.wien/en/data-protection.

All prices are in euros and include statutory VAT. The total price and any mandatory service, booking or shipping fees are shown before the binding order is placed. Additional services are only charged if expressly ordered. Once the contract has been concluded, the agreed price applies.

For the separate hire of the venue, the scope of services, the end time of the event and the fee must be agreed individually. Any extension beyond the agreed end time requires an additional agreement. The duration, price or a transparent basis of calculation, and any staffing or technical effort, must be communicated before the extension is commissioned. A unilaterally set extension flat fee will not be charged. The ticket provisions below do not replace a separate hire or event contract.

You can order tickets via our website, by phone or by e-mail. The presentation of our offer is an invitation to place an order. Before submitting an online order, you can review and correct your details and the selected services. By clicking the order button clearly marked as involving an obligation to pay, you place a binding order. The contract is concluded with our express booking confirmation or with the issue of the ticket. A mere automatic acknowledgement of receipt only counts as acceptance of the contract if it expressly says so.

By phone, the contract is concluded through the express acceptance of your order; the contract information is then sent to you on a durable medium. Where the law requires additional written confirmation for a phone call initiated by the trader, the contract only becomes binding once that confirmation has been given. For e-mail and group enquiries, we first check availability. A non-binding enquiry or reservation request alone does not create a contract for payment.

Once the contract has been concluded, you will receive the booking confirmation with the essential contract information and these terms by e-mail or on another durable medium. The decisive details are in particular the event, date, start time, booked category, agreed services and total price. The contract language is German unless another language is expressly agreed. Translations must not restrict mandatory customer rights.

The available payment methods are shown in the respective booking process. Unless another payment term has been agreed, the invoice amount is due upon conclusion of the contract. For immediate electronic payment, the ticket is issued after successful payment confirmation. If the payment fails, this does not create any payment obligation for an order that has not been accepted.

In the event of late payment after conclusion of the contract, we may withdraw from the contract after an unsuccessful reasonable grace period, provided the statutory requirements are met. Statutory default interest and necessary, reasonable costs of legal enforcement remain reserved in accordance with the law.

Rebooking to another available date is free of charge up to 48 hours before the start of the booked event. Please send your request with the booking number to the ticket contact address stated above. What counts is the timely receipt of the request. The rebooking takes effect upon our confirmation. Any price difference for a higher-priced service you request will be communicated before confirmation and only charged with your consent.

After this deadline, there is no entitlement to voluntary rebooking or cancellation without a special agreement. Statutory rights and claims in the event of cancellation or material change remain unaffected in any case.

E-tickets are sent to the e-mail address provided after successful booking or payment. Please provide an address at which you can be reached and, if the e-mail does not arrive, also check your spam folder. Where physical shipping is offered, shipping costs and delivery time are stated before the order. The agreed method of delivery applies.

If an e-ticket is lost or cannot be found, please contact us with the booking number. If the valid booking can be identified, we will provide the ticket again; a ticket code that has already been used or blocked does not become valid again as a result. For lost physical tickets, we will check whether the original ticket can be reliably identified and blocked.

Anyone who does not attend the event for reasons within their own sphere is generally not entitled to a refund. This does not apply where there are statutory claims, an effective withdrawal, a confirmed rebooking or an obstacle for which we are responsible.

The private transfer of non-personalised tickets is permitted. For expressly personalised tickets, any necessary change to the ticket details must be agreed with us in advance; objectively justified restrictions are communicated before purchase. Commercial resale and the use of tickets for third-party promotions require our consent. A transfer only conveys the rights associated with the ticket and does not permit multiple use.

Admission time and start time are stated in the event information or on the ticket. Please arrive on time. In the event of late arrival, admission may be postponed until a suitable break to avoid disruption. If late admission is not possible for objective safety or event-related reasons, there is generally no entitlement to a refund where the delay is solely your own fault.

Children under five years of age are not admitted to the shows. Further event-specific age restrictions only apply if they are clearly communicated before the contract is concluded. Legally recognised assistance dogs are exempt from any general ban on animals. Please contact us if you have particular access or support needs so that the organisational options can be clarified in advance.

Objectively justified minor changes that are reasonable for the customer, for example regarding individual performers where no lead cast was expressly promised, may become necessary. The essential character and scope of the booked service must be preserved. There is no blanket exclusion of statutory claims in the event of programme or cast changes.

Changes to the day of the event, a significant postponement of the start time or other material changes require separate clarification. We will inform affected customers of the change and their options. Anyone who does not accept a material change may, in accordance with the law, request the reversal of the affected booking. An alternative date only becomes binding with the customer's consent.

If an event is cancelled or the agreed service cannot be provided, we will refund the price paid for the service not provided, including the mandatory booking or service fees we charged for it. An alternative date or voucher may be offered, but only replaces the refund claim with the customer's express consent. Where the service is only partly provided, reversal or price reduction is governed by the statutory provisions.

This also applies in cases of force majeure, insofar as the obligation to pay ceases as a result. Further claims, in particular for damages, are assessed in accordance with the law and are subject to the respective statutory requirements. There is no general restriction to alternative dates or vouchers. The refund will be made without delay once the affected booking has been clarified.

The statutory provisions apply to damages, warranty and other performance issues. These terms do not exclude liability for personal injury, intent, gross negligence or mandatory statutory liability. Attending an event does not constitute a waiver of statutory claims either.

Notwithstanding the preceding paragraph, liability towards businesses is limited to intent and particularly gross negligence (excluding personal injury).

Please check your tickets and booking confirmation upon receipt for event, date, quantity and category and report any apparent discrepancies as quickly as possible. This serves to clarify matters early. Failure to report or late reporting does not constitute approval of a discrepancy and does not shorten any statutory claims.

The house rules made available in advance apply at the venue, provided they have been validly incorporated and do not conflict with these terms or mandatory law. Safety instructions from staff must be followed. During the show, photography, filming and audio recording as well as disruptive use of mobile phones are prohibited unless express permission has been given. Coats, jackets and larger items of luggage must be left in the cloakroom in accordance with the organisational rules communicated in advance. Any mandatory cloakroom fees are shown before the ticket purchase.

A refusal of admission or exclusion may be considered for an objective reason, in particular significant danger, violence or persistent disruption. Where reasonable, a warning will be given first. The measure must be proportionate. An unjustified exclusion does not affect statutory claims.

Photo and video recordings may be made at events for documentation purposes. By purchasing a ticket, you agree that recordings in which you appear may be used for documentation or advertising purposes without remuneration of any kind. Information on legal bases, use and data subject rights can be found in our privacy policy.

Austrian law applies. For consumers, the mandatory protective provisions of the state of their habitual residence remain unaffected in accordance with Art. 6 of the Rome I Regulation. The choice of law does not deprive consumers of this protection.

For consumers, the statutory places of jurisdiction apply. Exclusive jurisdiction of the courts in Vienna is not agreed with consumers. For disputes with businesses, the court with subject-matter jurisdiction in Vienna is agreed, where permissible.

If you have a complaint, please contact us at [email protected]. If a dispute with a consumer cannot be settled amicably, we will inform them on a durable medium of the competent alternative dispute resolution body and whether we will participate in proceedings. Statutory information obligations under the Austrian Alternative Dispute Resolution Act (AStG) remain unaffected.